Allied Universal

  • National Accounts Client Services Manager

    Job Locations US-PA-West Chester
    Requisition ID
    Category (Portal Searching)
    National Accounts
  • Overview


    Allied Universal, a leading facility services company and the largest security force in North America with over 200,000 employees, provides unparalleled security services and solutions. With headquarters in Santa Ana, Calif., and Conshohocken, Pa., Allied Universal combines people and technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. An unrelenting focus on clients’ success creates partnerships rooted in quality and value and is supported by experience gained from being in business for over 50 years. For more information, please visit

    Job Description


    We are currently seeking a skilled security service professional for a leadership opportunity in within our National Accounts division. This National Accounts Client Services Manager will serve as internal security operations expert and will focus on the relationship with a client across multiple states. Moreover, the successful candidate will work with the clients’ Corporate Security executives, showcasing and adhering to Allied Universal’s capabilities and strengths while also serving as the liaison with the appropriate branch offices and Corporate support functions. Primary responsibilities include assisting in:

    • Ensuring contract compliance at all assigned properties. Identify security issues and opportunities and recommend solutions to client’s corporate security team. Responding to critical incidents at client location(s)
    • Facilitating and provide in-depth client specific training to new on-site Allied Universal Managers. Creating and delivering annual training programs
    • Developing a relationship with local and regional client contacts. Working with all levels of the organization to identify, analyze and solve problems and create opportunities for continuous improvement
    • Identifing and presenting industry best practices to all teams in all locations
    • Assisting in the preparation and presentation of Quarterly Business Reviews
    • Identifing client-specific Key Performance Indicators (KPI) and measure Allied Universal’s performance of these measurements to ensure acceptable monthly scorecard results
    • Ensurig all administrative and operational functions including payroll, billing, accounts receivable, scheduling are accurate, and issues are promptly resolved
    • Ability to conduct in-depth audits and analysis of operational and financial controls relating to the account management. Manage and own the accounts receivable process for their customer
    • Survey security officers and leaders to gauge workplace satisfaction


    This position is based in West Chester, PA and reports to the VP, National Accounts. The position requires domestic travel to client locations as well as other Allied Universal offices when necessary.


    Additional Responsibilities:

    • Active participation in industry specific professional organizations such as ASIS. 
    • Work with all levels of the organization to identify, analyze and solve problems and create opportunities for continuous improvement.
    • Maintain confidentiality of all information and data.
    • Provide annual business reviews to client contacts.
    • Keep records and prepare accurate and timely reports both manually and through automated methods.
    • Perform other related duties and responsibilities as assigned or required.


    • Bachelor's degree in Business Administration or Criminal Justice preferred.
    • Minimum 5 years of management experience.
    • Minimum 5 years of security management experience


    Allied Universal is proud to be an Equal Opportunity Employer M/F/Disabled/Veteran

    Requisition ID



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