Allied Universal

  • Security Global Security Operations Center Manager located Cambridge, MA

    Job Locations US-MA-Cambridge | US-MA-Boston | US-MA-North Billerica
    Requisition ID
    Category (Portal Searching)
    Security Management
  • Overview

    We are North America’s leading security services provider with over 160,000 phenomenal employees. For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! Approximately 65% of our managers were internally promoted!  You too can start with little, to no security experience and become one of Allied Universal’s many success stories. We have great part-time and flexible schedules! Start your phenomenal career with Allied Universal today!

    Job Description

    Allied Universal is looking for a GSOC Manager for a pharmaceutical client located in Cambridge, MA



    This position is responsible for managing people, process and technology in the 24/7 Global Security Operations Center, including: shift-based team leadership, strategic program oversight, effective communication (writing, speaking and presenting) and policy and procedure development, as well as technical and project management. Specific functional areas of responsibility and proficiency include: security alarm monitoring principles, dispatching and coordinating allocation of resources, customer involvement, data-driven (metrics) reporting, team and task-specific performance assessment, travel safety and security and critical incident response management. The GSOC Manager is responsible for driving process implementation and refinement, short and long-term project management, collaboration, maintain internal and external relationships, build partnerships and seek new opportunities across the company and directly supervise a team of Leads on assigned shifts.


    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:  Those duties necessary to meet the minimum requirements of the position.  Other duties may be assigned:


    1. Under the supervision of the Account Manager, the GSOC Manager directs and manages all assigned GSOC Leads Officers.
    2. In the Account Manager’s absence, the GSOC Manager may assume supervisory and operational responsibility for the entire security team.
    3. Serves as the liaison between the GSOC and AUS management staff.
    4. Motivates and provides leadership to the GSOC Lead Officers to foster a teamwork focused environment.
    5. Develops and maintains operational processes, procedures and metrics for efficient operation.
    6. Creates personnel policies and addresses personnel issues as needed for those working in the GSOC.
    7. Manage, administer and work within software programs used to support operational processes such as executive security, emergency notification, global incidents, etc.
    8. Develops, implements and documents initial and recurring training and testing.
    9. Reviews and analyzes information for quality and control.
    10. Provides feedback to vendor management and onsite leads to mitigate failures and improve performance.
    11. Prioritize and coordinate the activities of the GSOC.
    12. Serves as a point of escalation for any inter-company customer service issues related to the GSOC operations.
    13. Develops and maintains best practice processes and training.
    14. Validates completion of system checks and work orders to correct deficiencies.
    15. Maintains knowledge of security systems and of regulation requirements for operating a central monitoring station.
    16. Perform on-call duty (includes after-hours, weekends, holidays) to take appropriate action pertaining to the Security Operations Center equipment (hardware and software).


    QUALIFICATIONS:  To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or experience required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    • Bachelor’s degree in Criminal Justice, International Studies, or Security Management or a High-school diploma or equivalent with a minimum of 6 years of operations center management experience.

    • Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
    • As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test and may be required to pass a Driver’s Record check.
    • Must be able to obtain a valid Guard License as required in the state for which you are applying in.
    • As a condition of continued employment, employee must maintain current active status of all required License at all times, and must carry the license at all times while on duty.
    • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
    • Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence.  Must be able to work overtime as needed.
    • Highly organized and ability to follow procedures concisely and consistently; high level of compliance and unwavering integrity to oversee and ensure policies are enforced in a self-directed environment.
    • Must be able to frequently prepare reports and read and understand all operating procedures and instructions.
    • Remain flexible to ever changing environments; adapt well to different situations.



    • While performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, talk and hear (communicate verbally in person and via regular telephone equipment), and must be able to read computer screens, correspondence and reports in English.
    • The employee must constantly walk, stand, reach with both hands and arms, and must be able to drive a vehicle. The employee may occasionally lift and/or move up to 25 pounds.  May be required to climb stairs on an intermittent basis at client sites.
    • The job is generally performed in an office setting; however, during site visits the employee may be subject to adverse conditions such as rain, cold or heat for short periods of time.
    • The ambient noise level is usually quiet, consisting of normal conversations, business machines (copiers, printers, etc.) and telephones, but occasionally may be above-normal for portions of the shift.
    • The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities.
    • Must be able to focus and multi-task in a busy environment, with the ability to successfully handle stressful situations in a calm and professional manner. Includes being able to effectively manage multiple employees with diverse personalities and engage them to perform at optimum levels.
    • Must be able to clearly speak, read and write English.


    In the Security Industry, a Professional Security Officer may be required to possess a guard card/license depending on the state in which they are employed. The guard card/license is paid for by the owner of the license and becomes the property of that individual.



    Allied Universal is an Equal Opportunity Employer committed to hiring a diverse workforce.  Allied Universal will provide qualified individuals with reasonable accommodations pursuant to the Americans with Disabilities Act and/or any other applicable state or local laws.  We are committed to hiring veterans and reservists. Since 2013, we have hired over 25,000 heroes.


    Requisition ID



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