Allied Universal

  • Organizational Effectiveness Manager (Operational Excellence)

    Job Locations US-PA-Conshohocken
    Requisition ID
    Category (Portal Searching)
    Human Resources
  • Overview

    Allied Universal, a leading facility services company and the largest security force in North America with over 150,000 employees, provides unparalleled security services and solutions. With headquarters in Santa Ana, Calif., and Conshohocken, Pa., Allied Universal combines people and technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. An unrelenting focus on clients’ success creates partnerships rooted in quality and value, and is supported by experience gained from being in business for over 50 years. Through our people and leading services, systems and solutions…Allied Universal is there for you.


    You can start with little, to no, security experience and become one of Allied Universal’s many success stories!

    Job Description

    Allied Universal is seeking an Organizational Effectiveness Manager to lead the development, deployment, and execution of robust coaching, training and enablement programs designed to drive company-wide, branch office, and individual success. The position involves in-person visits to company branch offices around the country (80% travel), detailed assessments of in-branch and in-the-field operational performance, intensive discussions and reviews of current processes with branch office staff, a clever and determined approach to solutions, action planning and target setting with branch office and regional leadership teams, and follow-ups to reinforce the implementation of best practices.


    Success in this position will be measured based on, but not limited to, achieving department and company objectives, enhancing operational performance across several key internal metrics, and on providing quality leadership in line with the Allied Universal ‘Be Phenomenal’ leadership behaviors—United as a Team—Nimble, Fast and Responsive—Client Focused—Obsessively Focused on Results—Efficient and Effective.


    Primary responsibilities for the Manager include:

    • Responsible for the operational best practices training and enablement of branch and regional leadership teams
    • Lead the successful execution of exhaustive in-branch operational improvement sessions
    • Thoroughly review branch performance, evaluating processes, and proposing solutions
    • Engage in the analysis, development, and tracking of improvement session actions and results
    • Responsible for spearheading, developing, and deploying additional operational excellence initiatives as needed
    • Travel to client locations and branch offices to provide operational support
    • Provide operations subject matter expertise to the Training and Development team
    • Responsible for the support of business growth efforts through new business presentations, transition support and client retention activities
    • Manage, develop and create content for training programs in support of company initiatives, large prospects and all company operators
    • Consult with senior leadership on the coaching and development of field personnel with identified performance gaps
    • Meet monthly, quarterly and/or yearly objectives as set by the VP/ Training and Development
    • Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
    • Maintain confidentiality of all information and data



    The ideal candidate will possess a Bachelor’s Degree, with distinction preferred, in any business-related or quantitative field:

    • Optimistic, high-energy, and enthusiastic
    • Willingness to travel up to 80%
    • Proven ability to identify and solve problems and adapt to ongoing challenges
    • Proven track record of positively influencing teams and their leaders
    • Meticulous attention to detail in evaluating and recommending changes to current processes
    • Ability to connect and engage with all teams at all levels and treat everyone as equal
    • Excellent oral and written communication skills
    • Strong financial aptitude
    • General business experience strongly preferred
    • Experience working effectively with large teams strongly preferred
    • Experience facilitating and/or leading training programs strongly preferred
    • Proven and demonstrated experience with Microsoft Excel and PowerPoint
    • Internal candidates must have fluency in Allied Universal systems
    • Ensure compliance with fair employment practices as defined by the organization and in conjunction with federal, state and local regulations



    Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 150,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:


    We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

    Requisition ID



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