Allied Universal

  • Customer Service Representative

    Job Locations US-TX-Richardson
    Requisition ID
    Category (Portal Searching)
  • Overview

    We are North America’s leading security services provider with over 160,000 phenomenal employees. For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! Approximately 65% of our managers were internally promoted!  You too can start with little, to no security experience and become one of Allied Universal’s many success stories. We have great part-time and flexible schedules! Start your phenomenal career with Allied Universal today!

    Job Description


    • Answer external/internal client calls and direct them to appropriate department
    • Dispatch appropriate resources for emergency calls
    • Initiate work orders or incident reports
    • Process door alarm signals
    • Assist with system or process testing as needed
    • Escalate unresolved customer issues to management, as appropriate
    • Provide back-up support to Security Intervention Specialists
    • Perform other duties as assigned by their Supervisor and/or Manager




    All positions are Full time:  3:00p - 11:00p & 11:00p - 7:00a (must be able to work weekends)


    2 Week Training Schedule:  Monday – Friday 9:30a – 5:30p 


    Pay: $15.00/hour




    • 2+ years’ experience in customer service, preferably in a call center environment and/or monitoring center
    • Demonstrate a high level of respect, commitment to diversity and integrity
    • Ability to maintain a professional demeanor at all times
    • Ability to listen and communicate effectively
    • Must be able to multi-task
    • Ability to navigate quickly and effectively between multiple systems and Microsoft office applications.
    • Type at least 40 WPM, including numbers proficiency
    • Must successfully pass our Background and Drug Screen 




    In the Security Industry, a Professional Security Officer may be required to possess a guard card/license depending on the state in which they are employed. The guard card/license is paid for by the owner of the license and becomes the property of that individual.



    Allied Universal is an Equal Opportunity Employer committed to hiring a diverse workforce.  Allied Universal will provide qualified individuals with reasonable accommodations pursuant to the Americans with Disabilities Act and/or any other applicable state or local laws.  We are committed to hiring veterans and reservists. Since 2013, we have hired over 25,000 heroes.

    Requisition ID



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