Allied Universal

  • IT Applications Administrator (Winteam Specialist)

    Job Locations US-PA-Conshohocken
    Requisition ID
    Category (Portal Searching)
    Information Technology
  • Overview

    Allied Universal, a leading facility services company and the largest security force in North America with over 150,000 employees, provides unparalleled security services and solutions. With headquarters in Santa Ana, Calif., and Conshohocken, Pa., Allied Universal combines people and technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. An unrelenting focus on clients’ success creates partnerships rooted in quality and value, and is supported by experience gained from being in business for over 50 years. Through our people and leading services, systems and solutions…Allied Universal is there for you.

    Job Description

    Allied Universal is currently seeking an IT Applications Administrator to provide applications support to maximize customer satisfaction, end user experience, and product uptime for core applications provided and hosted by the IT Applications team in a 24/7/365 highly available environment. The individual will become a subject matter expert in application functionality and use within the business environment. The individual will be the primary escalation point for all application issues for business units and the IT Support Desk. The individual will partner with the training department on training materials and product rollouts. 


    Internal candidates with strong problem solving skills and winteam expertise are encouraged to apply.


    This position will also be responsible for serving as the administrator for many applications where he/she will configure, administer and suggest ways to better utilize the applications to help the organization meet its business objectives. Other responsibilities will include partnering with the training department on training materials for new applications, assisting with product roll outs, and participating in application enhancement projects.



    • Serve as Subject Matter Expert for applications assigned to Administrator.
    • Application issue resolution: accept escalated application issues from the IT Support Desk and business units. Perform analysis and provide primary issue resolution for reported application issues. Coordinate with software vendors and Allied Universal’s developers as needed.
    • Responsible for application security and configuration functions to meet business needs.
    • Assist in providing 24/7 critical support for supported mission critical business applications.
    • Deploy and test enhancements to current software or the interoperability of off the shelf software. Develop test plans, coordinate User Acceptance Testing, communicate and provide feedback to IT management and other stakeholders on test results (defects, bugs, errors, successes/failures).
    • Participate in projects that are aligned with the applications being supported by the IT Applications Administrator and used to achieve the business objectives of Allied Universal.
    • Release management: provide documentation and/or work with Training department to educate the end user population on new features available in applications.
    • Document business practices and workflows related software applications.
    • Occasional travel and overtime to meet project deadlines
    • Participate and contribute as a positive role model to Allied Universal's IT Department and to the organization as a whole
    • Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
    • Build relationships with third party software developers and in house development teams to gain an understanding of application architectures, required functionality and issues in program logic.
    • Periodically perform data cleansing activities in the applicable databases.
    • Develop reports, dashboards and processes to continuously monitor data quality and integrity.


    • A minimum of an Associates Degree in Information Technology, Computer Science or related field is required
    • A minimum of 3 years of work experience is required with a minimum of 2 years working in administration or management of security business
    • Able to conduct research into application issues and products
    • Proven experience with troubleshooting principles, methodologies and issue resolution techniques.
    • Manual software testing is required and with automated tools is a plus.
    • Demonstrate ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
    • Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology.
    • Must possess strong verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player.
    • Strong organizational skills and time management skills.
    • Highly self-motivated and directed, with excellent attention to detail.
    • Excellent verbal  and  written  communication  skills  required  with  the  ability  to successfully interact at all levels of the organization while functioning as a team player.



    Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:


    We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

    Requisition ID



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