Allied Universal

  • Security Team Lead - Floating Shift

    Job Locations US-TX-Richardson
    Requisition ID
    Category (Portal Searching)
    Security Management
  • Overview

    Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. Allied Universal, North America’s leading security services provider, is experiencing tremendous growth. For all full-time positions, we offer medical, dental, vision, flex spending, 401K, an anniversary bonus, and an on-the-spot recognition program.  We promote from within our company! You can start with little, to no, security experience and become one of Allied Universal’s many success stories.

    Apply to join the LARGEST SECURITY COMPANY in the United States!

    Job Description

    The primary function of the SIS II for the Monitoring and Response Center is to monitor the assigned customers, document any activity, contact support systems in the event of an emergency, and provide leadership and support to all operators on their designated shift. In addition, the Supervisor is to ensure goals are being met and objectives are met or exceeded on their designated shift.


    Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:

    Responsibilities include, but are not limited to:


    • Provides coaching and feedback to operators; identifying areas for training to ensure video alarms/burglary and fire alarms/call center is operated accurately while meeting goals and deadlines.
    • Serves as a resource in answering questions regarding interpretation of data to be keyed or verified.
    • Investigates and professionally resolves inquiries and complaints that require Supervisory level intervention.
    • Performs the work of the Security Intervention Specialist/Customer Service Rep in order to meet high volume demands when necessary.
    • Must attend scheduled meetings and company training meetings and seminars as required.
    • Performs other duties as assigned by Manager and or Senior Supervisor.
    • Assists with coordinating company functions, promotional events, employee reward/recognition programs, and meetings.
    • Maintains strong working knowledge of current company policies and procedures, recommend improvements as needed.
    • Assists with other special projects as requested by Manager and or Senior Supervisor.
    • Assists with review and completion of weekly timesheet and scheduling of specialists.


    • High School Diploma or Equivalent
    • Minimum of three years (Concurrent) experience in law enforcement, security, or the military.
    • Minimum of three years’ experience controlling cameras, responding to alarms; two years being in a security setting.
    • Previous supervisory experience preferred but not required.
    • Must have language skills to read and interpret documents such as security logs, post orders, and other security correspondence. In addition, must be able to communicate to another in the English language effectively verbally to direct, control, and/or assist in the event of a crisis.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
    • In addition to the ability to learn any new software needed, this position is required to have knowledge of the following: Microsoft Applications (Outlook, Word, and Excel).
    • Ability to identify a problem, apply security training and procedures and execute said procedures.




    • Employees work inside of a Monitoring and Response Center that is relatively quiet with dim lighting.
    • Employees are required to sit for long periods of time, respond to event-driven alarms for their entire shift and control a mouse and keyboard. Being that the core job duty is to view cameras for the entire shift, employees must be alert at all times. No accommodations will be made for an employee who is unable to stay awake whether due to a medical condition or medication.
    • The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties and responsibilities may be assigned, with or without notice.


    Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: 866.825.5433 or

    We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans.

    Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

    Requisition ID



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