Allied Universal

  • IT Support Desk Technical Specialist

    Job Locations US-CA-Santa Ana
    Requisition ID
    Category (Portal Searching)
    Information Technology
  • Overview

    Allied Universal, a leading facility services company and the largest security force in North America with over 150,000 employees, provides unparalleled security services and solutions. With headquarters in Santa Ana, Calif., and Conshohocken, Pa., Allied Universal combines people and technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. An unrelenting focus on clients’ success creates partnerships rooted in quality and value, and is supported by experience gained from being in business for over 50 years. Through our people and leading services, systems and solutions…Allied Universal is there for you.


    Job Description


    Allied Universal is currently seeking Support Desk Technical Specialists to join the Corporate IT team in Santa Ana, CA.  The fundamental responsibility of the Support Desk Specialist is to provide technical support and training with software and hardware to internal end-users primarily through in-bound phone calls.  On-call rotation with the other members of the department team.  The position is paying $20.00 an hour. 


    Additional responsibilities include the following:

    • Provide assistance to internal customers on software and hardware issues and questions
    • Configure and maintain hardware including PC, notebooks, printers, etc.
    • Provide training and documentation for Allied Universal Security Services standard and custom applications
    • Assist with various projects and support as assigned
    • Maintain network security, User account creation/administration.
    • Assist network operations in maintaining network connectivity
    • Remain flexible in work schedule to work various shifts if needed (Hours of operation 8:00 AM- 8:00 PM) on call required.



    The ideal candidate will have a high school diploma plus education in Computer Science.  At least 1-2 years previous help desk experience is strongly preferred.  A positive, friendly attitude toward internal clients is essential to provide a high level of customer service using excellent communication skills to all levels of employees and management.  The ideal candidate must also be familiar with the following: 

    • Operating systems (Windows 2007/2008/2010)
    • Familiarity with data communications equipment and software
    • Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
    • Custom Applications (ERP,CRM)
    • Previous Support Desk experience preferred
    • Must have  automobile.  Occasional travel is required
    • Ability to lift and carry computer equipment to 45 lbs.
    • Comp TIA A+, MCP,  MCSE,  MCSA,  MOS (Microsoft Office Specialist), HDI certifications are preferred. 



    Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:


    We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

    Requisition ID



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