Allied Universal

  • National Training Manager, Retail Division

    Job Locations US-GA-Atlanta | US-TN-Nashville | US-IN-Indianapolis | US-IL-Chicago | US-IL-Naperville | US-FL-Tampa | US-FL-Fort Lauderdale
    Requisition ID
    Category (Portal Searching)
    Human Resources
  • Overview

    Allied Universal, a leading facility services company and the largest security force in North America with over 150,000 employees, provides unparalleled security services and solutions. With headquarters in Santa Ana, Calif., and Conshohocken, Pa., Allied Universal combines people and technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. An unrelenting focus on clients’ success creates partnerships rooted in quality and value, and is supported by experience gained from being in business for over 50 years. Through our people and leading services, systems and solutions…Allied Universal is there for you.

    Job Description

    Allied Universal is currently hiring a National Training Manager for the Retail Division.  The team is flexible with the National Training Manager's location as we are looking to identify the best talent for the position.  The National Training Manager will be responsible for creating, implementing and managing training department products and systems; for organizing and delivering field training events; for maintaining internal and external customer relations and service; and for working on any special projects to support the national training department’s organizational objectives, including managing compliance for the Shopping Mall SAFETY Act Designation program and providing support services to the AU Field Training Department.


    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:  Those duties necessary to meet the minimum requirements of the position.  Other duties may be assigned:

    • Create, implement and manage high quality training products and systems, operational programs and systems and any other training department products as needed.
    • Manage third party relationships as assigned (e.g., training providers, service providers, etc.).
    • Obtain and maintain training and security related credentials (e.g., instructor certifications, organization memberships, professional certifications) as directed.
    • Organize and deliver training and professional development events as directed.
    • Comply accurately, promptly and efficiently with all Allied Universal policies and administrative requirements.
    • Work within project management processes and, when required, manage projects.
    • Perform any requested tasks in support of the national training objectives.
    • Maintain internal and external customer relations to result in customer satisfaction

    QUALIFICATIONS:  To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or experience required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


    • Minimum high school diploma or equivalent required. Some college education or business classes desirable.
    • Minimum 3 – 5 years of professional-level experience required. Thorough understanding of the private security industry and operations, especially security concepts, skills and techniques required. Prior experience in the fire service, security industry, law enforcement and/or military highly desired. 
    • Current home State driver’s license, clean driving record (no points in prior 3 years), and ability to safely operate a Company vehicle required.
    • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Must be highly organized and able to keep on track with required information available at all times.
    • This position requires excellent attendance and punctuality. Incumbents must commit to being on time, must be able to work in a very independent environment, and ensure all responsibilities are completed on time. Periodic travel, including overnight and extended stay, is required.
    • Ability to write technical manuals, high quality and engaging training products, review and respond to written requests for proposals, and prepare extensive presentations is required. Must be highly proficient and fully functional in Microsoft programs such as Word and PowerPoint are essential, and able to effectively utilize all available office management technology including PDAs, Outlook and Internet applications.
    • Professional, articulate and able to use good independent judgment and discretion. Excellent interpersonal and customer relations skills required.  Must have proven ability to maintain correspondence, discussions and materials in strictest confidence.  Must be able to work overtime as needed.
    • Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player.
    • Must customarily and regularly exercise discretion and independent judgment in the normal course of day-to-day activities to schedule appointments in order to carry out responsibilities. Must consistently demonstrate personal integrity and trustworthiness.


    Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 150,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:


    We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans.EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

    Requisition ID



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