Allied Universal

  • Quality Assurance Manager

    Job Locations US-PA-Philadelphia
    Requisition ID
    Category (Portal Searching)
  • Overview

    Allied Universal, a leading facility services company and the largest security force in North America with over 150,000 employees, provides unparalleled security services and solutions. With headquarters in Santa Ana, Calif., and Conshohocken, Pa., Allied Universal combines people and technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. An unrelenting focus on clients’ success creates partnerships rooted in quality and value, and is supported by experience gained from being in business for over 50 years. Through our people and leading services, systems and solutions…Allied Universal is there for you.

    Job Description

    SUMMARY:  Provide Quality Assurance support for Client accounts. Individual’s performance will be evaluated based on, but not limited to, achieving positional goals and objectives and assisting in meeting regional goals and objectives.


    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:  Those duties necessary to meet the minimum requirements of the position.  Other duties may be assigned:

    • Manage training program development, delivery and compliance
    • Lead Field Inspection program and create follow up protocol for deficient items
    • Conduct Account audits
    • Oversee and ensure Quarterly Award Ceremonies are conducted
    • Ensure annual performance evaluations are conducted
    • Ensure Monthly Calendar for training and internal/external client meetings are conducted and create procedure to document and track
    • Ensure all procedures manuals are updated and reviewed annually.
    • Oversee cycop program across portfolio.
    • Oversee and document Secret Shopper Program
    • Assist with all QBR material and presentation
    • Track all inventory with monthly and quarterly reports to client
    • Lead Field Inspection program


    OTHER RESPONSIBILITIES:  Other duties or responsibilities that may typically be assigned to this position include but are not limited to:

    • Site Visits
    • Manager Orientation
    • Work not less than one week with each newly promoted or newly hired Manager
    • Field Inspection Program
    • Manage Field Inspector
    • Create weekly Field Inspector site visit schedule
    • Review and save all PDA reports weekly
    • Complete monthly summary report
    • Meet weekly with Field Inspector
    • Join Field Inspector monthly for site visits
    • ‘Secret Shopper’ Programs
    • Schedule Secret Shopper monthly, oversee program.
    • Complete visit summary report weekly
    • CyCop Software
    • Responsible for training and deployment
    • Troubleshoot system
    • Updload updates to software
    • Upload additions, changes and deletions for accounts and managers
    • Order new devices as needed
    • Maintain confidentiality of all information and data.
    • Perform other related duties and responsibilities as assigned or required.


    QUALIFICATIONS:  To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or experience required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    • Two years or more of Contract Security Management experience.
    • Associates (or higher) Degree in Business Administration or related field helpful.
    • Excellent oral and written communication skills.
    • Intermediate or advanced knowledge of Microsoft Office, Outlook, and general security systems.
    • Ability to work in a team oriented management environment and to help identify and solve problems.
    • Ability to get along with other employees, follow directions, works under stress and continuously improves.
    • Ability to establish and maintain effective working relationships with associates, supervisors and the general public.
    • Ability to deal with internal and external customers and to ensure compliance with fair employment practices and perform
    • Ability to work a flexible schedule and to work evenings, weekends and holidays as requested or required.


    • Ability to lift items of reasonable weight like those associated with packing and shipping.
    • While performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, talk and hear (communicate verbally in person and via regular telephone equipment), and must be able to read computer screens, correspondence and reports in English.
    • The employee must constantly walk, stand, reach with both hands and arms, and must be able to drive a vehicle. The employee may occasionally lift and/or move up to 25 pounds.  May be required to climb stairs on an intermittent basis at client sites. 
    • The job is generally performed in an office setting; however, during site visits the employee may be subject to adverse conditions such as rain, cold or heat for short periods of time.


    Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 150,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: 866.825.5433 or

    We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans.




    Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.


    Requisition ID



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