Allied Universal

  • Shift Supervisor - Monitoring and Response Center

    Job Locations US-TX-Richardson
    Requisition ID
    Category (Portal Searching)
    Hidden (20720)
  • Overview

    Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. Allied Universal, North America’s leading security services provider, is experiencing tremendous growth. For all full-time positions, we offer medical, dental, vision, flex spending, 401K, an anniversary bonus, and an on-the-spot recognition program.  We promote from within our company! You can start with little, to no, security experience and become one of Allied Universal’s many success stories.

    Apply to join the LARGEST SECURITY COMPANY in the United States!



    Job Description

    The primary function of the Supervisor for the Monitoring and Response Center is to monitor the assigned customers, document any activity, contact support systems in the event of an emergency, and provide leadership and support to all operators on their designated shift. In addition, the Supervisor is to ensure goals are being met and objectives are met or exceeded on their designated shift.


    You must be available to work 2:00p - 10:00p; including Weekend and Holiday Hours.


    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:  Those duties necessary to meet the minimum requirements of the position.  Other duties may be assigned:

    Responsibilities include, but are not limited to:

    • Provides coaching and feedback to operators; identifying areas for training to ensure video alarms/burglary and fire alarms/call center is operated accurately while meeting goals and deadlines.
    • Serves as a resource in answering questions regarding interpretation of data to be keyed or verified.
    • Investigates and professionally resolves inquiries and complaints that require Supervisory level intervention.
    • Responds to Dealer inquiries regarding new customer databases and updates, etc.
    • Compiles and reviews daily/weekly reports to guarantee standards for quality and productivity are maintained.
    • Develops and maintains a team-oriented relationship with other departments, so that, company goals and objectives are met or exceeded.
    • Performs the work of the Security Intervention Specialist/Customer Service Rep in order to meet high volume demands when necessary.
    • Must attend scheduled meetings and company training meetings and seminars as required.
    • Performs other duties as assigned by Manager and or Senior Supervisor.
    • Assists with coordinating company functions, promotional events, employee reward/recognition programs, and meetings.
    • Maintains strong working knowledge of current company policies and procedures, recommend improvements as needed.
    • Assists with other special projects as requested by Manager and or Senior Supervisor.
    • Assists with new site development, involving forms, maps, virtual patrol routes, contact information, and vulnerabilities.
    • Assists with review and completion of weekly timesheet and scheduling of specialists.
    • Completes incident reports.

    QUALIFICATIONS:  To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or experience required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


    • High School Diploma or Equivalent


    • Previous experience in law enforcement, security or the military preffered but not required.
    • Minimum of three years’ experience controlling cameras, responding to alarms; two years being in a security setting.
    • Previous supervisory experience preferred but not required.

    Language Skills

    Must have language skills to read and interpret documents such as security logs, post orders, and other security correspondence.  In addition, must be able to effectively verbally communicate to another in the English language to direct, control, and/or assist in the event of a crisis. 

    Mathematical Skills

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 

    Computer Skills

    In addition to the ability to learn any new software needed, this position is required to have knowledge of the following:

    • Microsoft Applications (Outlook, Word, and Excel)

    Certificates, Licenses, Registrations


    Security Licenses as required by the state of Texas.


    Other Skills and Abilities                                                 

    Ability to identify a problem, apply security training and procedures and execute said procedures.


    Employees work inside of a Monitoring and Response Center that is relatively quiet with dim lighting.

    Employees are required to sit for long periods of time, respond to event-driven alarms for their entire shift and control a mouse and keyboard.  Being that the core job duty is to view cameras for the entire shift, employees must be alert at all times.


    Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 150,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: or to contact your local office.  


    We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans.



    Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

    Requisition ID



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