Allied Universal

  • National Accounts Portfolio Manager

    Job Locations US-NC-Charlotte
    Requisition ID
    Category (Portal Searching)
    National Accounts
  • Overview


    Allied Universal, a leading facility services company and the largest security force in North America with over 140,000 employees, provides unparalleled security services and solutions. With headquarters in Santa Ana, Calif., and Conshohocken, Pa., Allied Universal combines people and technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. An unrelenting focus on clients’ success creates partnerships rooted in quality and value and is supported by experience gained from being in business for over 50 years. For more information, please visit

    Job Description

    Allied Universal is currently seeking a skilled Security Service Leader to join the National Accounts Division. The National Accounts Portfolio Manager will serve as an internal security operations expert focusing on the client relationship management across multiple states. The NAPM will work with the clients’ Corporate Security Executives, showcasing and adhering to Allied Universal’s capabilities and strengths while also serving as the liaison with the appropriate branch offices and corporate support functions.


    This position can be based in Charlotte, NC and reports to the Vice President, Portfolio Management - National Accounts.


    Primary responsibilities include:

    • Ensure project completion and contract compliance at all assigned locations. Identify security issues and opportunities and recommend solutions to client’s corporate security team. Respond to critical incidents at client
    • Identify client-specific Key Performance Indicators (KPI) and measure Allied Universal’s performance of these measurements to ensure acceptable monthly scorecard results
    • Facilitate and provide in-depth client specific training to new on-site Allied Universal Managers. Create and deliver annual training programs
    • Develop a relationship with local and regional client contacts. Work with all levels of the organization to identify, analyze and solve problems and create opportunities for continuous improvement
    • Identify and present industry best practices to all teams in all locations
    • Actively participate in industry specific professional organizations such as but not limited to ASIS
    • Assist in the preparation and presentation of Quarterly Business Reviews
    • Ensure all administrative and operational functions including payroll, billing, accounts receivable, scheduling are accurate, and issues are promptly resolved
    • Conduct in-depth audits and analysis of operational and financial controls relating to the account management. 
    • Manage and own the accounts receivable process for their customer. 
    • Lead all contract renewal, rebid and rate increase initiatives
    • Create and manage to an annual overhead budget. Partner with their customer on their security budget
    • Mentor managers within their portfolio to establish a succession plan for their portfolio
    • Survey Security Professionals and leaders to gauge workplace satisfaction



    The ideal candidate will possess a Bachelor's Degree in Business Administration or Criminal Justice plus at least 5 years of general management experience. Minimum of 5 years of contract or proprietary security services and/ or law enforcement and/or military experience is highly desired. In addition, we require the following skills:


    • Project managemenet/project oversight expereince preferred
    • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
    • Proven track record of excellence in customer service and financial management
    • Superior, world class interpersonal and communication skills as well as solid writing skills

    • Dedication to high quality customer service delivery and integrity through proven client and customer relationships

    • Proficient in web-based applications, computer systems and programs (Microsoft Word, Excel and PowerPoint), to effectively edit and create reports, database entries and presentation materials
    • Highly effective leader with the ability to build strong relationships internally with all levels of the organization and manage under difficult service delivery timeframes

    • Participate in industry specific professional organizations such as ASIS

    • Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement

    • Maintain confidentiality of all information and data

    • Ability to work in a team-oriented management environment while focused on results

    • The position requires up to 30% domestic travel to client locations as well as other Allied Universal offices when necessary.


    Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:


    We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

    Requisition ID



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