Allied Universal® is hiring an Security Operations Manager. The Security Operations Manager is responsible for overseeing the comprehensive safety and security programs for a high profile customer. This role serves as the on-site leader for security operations, acting as the managing agent for contracted guard services while ensuring alignment with customer’s physical security posture, program, and policies at every level - from organizational culture and strategic intent through to procedures and day-to-day execution.
RESPONSIBILITIES:
Security Operations Oversight
- Maintain a consistent, visible presence across the property to assess the effectiveness and professionalism of day-to-day security operations
- Evaluate security services delivered by contracted vendors, including access control, video monitoring, and patrol activities, ensuring alignment with customer’s expectations and site standards
- Foster a culture of professionalism, accountability, and customer experience within the security function through active engagement and feedback
- Conduct routine walkthroughs and informal inspections to identify gaps, reinforce expectations, and promote continuous improvement
- Serve as the on-site security subject matter expert, providing guidance and support to property management, customer, vendors, and other stakeholders as needed
Security Program and Standards
- Support the implementation and ongoing refinement of the property’s security program, ensuring alignment with customer’s enterprise physical security posture and expectations
- Recommend enhancements to security policies, procedures, and post orders to address evolving risks, operational needs, and employee experience
- Promote consistent understanding and application of security standards across vendors and stakeholders
- Monitor adherence to established policies, procedures, and regulatory requirements, escalating gaps as appropriate
- Partner with the property management company and customer to support a compliant, well-governed, and continuously improving security environment
Security Systems and Infrastructure
- Oversee the day-to-day functionality and condition of on-site security infrastructure, including access control hardware, cameras, intercoms, and visitor management tools
- Perform basic troubleshooting of security equipment (e.g., card readers, cameras) and coordinate timely resolution of issues with vendors, the property management company, and the Enterprise Security team
- Work in close partnership with the Enterprise Security team to support the implementation and consistency of enterprise-standard security systems, configurations, and controls
- Ensure site-level alignment with enterprise security standards, escalating system issues, gaps, and enhancement opportunities to the Enterprise Security team as appropriate
- Support system-related projects, upgrades, and testing efforts in coordination with the property management company and the Enterprise Security team
Incident and Risk Management
- Coordinate on-site response efforts during security incidents, working in partnership with the property management company, emergency responders, vendors, and the Enterprise Security team
- Serve as a steady, visible presence during incidents, helping to ensure organized, effective, and professional response and communication
- Ensure timely, accurate, and well-documented incident reporting, with appropriate escalation to the property management company and the Enterprise Security team
- Conduct periodic site-level risk assessments to identify vulnerabilities, trends, and areas for improvement, providing recommendations aligned with customer’s risk posture
- Monitor incident trends and operational patterns to inform continuous improvement of security operations and procedures
- Support the execution of emergency preparedness activities, including drills and exercises, in coordination with the property management company and relevant stakeholders
Tenant and Stakeholder Engagement
- Support the property management company in addressing customer-facing security needs, ensuring a consistent, professional, and well-coordinated approach
- Engage with customer employees, vendors, and building stakeholders on security-related matters, providing guidance aligned with established policies and procedures
- Support security planning and coordination for customer activities such as after-hours access, events, and office moves
- Promote a strong security culture across the property through visibility, communication, and reinforcement of expectations
- Assist in the planning and execution of life safety activities, including drills and exercises, in coordination with the property management company and relevant stakeholders
Vendor Management
- Responsible for managing the performance and delivery of contracted security services at the site, including evaluating service quality, professionalism, and staffing coverage against agreed-upon standards
- Provide ongoing feedback on vendor performance and escalate issues, staffing gaps, and service concerns to vendor leadership and the Enterprise Security team as appropriate
- Partner with the Enterprise Security team to ensure alignment with broader vendor strategy, standards, and performance expectations
- Review site-level vendor reporting, staffing plans, and invoicing for alignment with contracted services and approved budgets
- Support continuous improvement through regular engagement with vendors
Performance Insights and Planning
- Provide regular insights into security performance, trends, and emerging risks to property management and customer, supporting informed decision-making
- Maintain visibility into site-level security metrics, incidents, and service delivery to identify patterns and opportunities for improvement
- Contribute to budget planning by providing recommendations on security-related investments, vendor performance, and cost optimization opportunities
- Support forecasting and planning efforts by identifying evolving risks, operational needs, and potential impacts to security resourcing or infrastructure
- Ensure alignment between security operations, service delivery, and budget expectations through ongoing monitoring and communication
QUALIFICATIONS (MUST HAVE):
- High school diploma or equivalent
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
- Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business
- Minimum of seven (7) years of progressive experience in physical security, law enforcement, military, or corporate security, preferably within commercial real estate, corporate office, or high-rise environments\
- Demonstrated experience managing third-party security vendors and service delivery, with accountability for performance and outcomes
- Strong understanding of physical security systems and infrastructure, including access control, video surveillance, and visitor management systems
- Experience supporting incident response and conducting site-level risk assessments in dynamic, high-visibility environments
- Proven ability to operate effectively in a tenant-facing environment, balancing security, professionalism, and customer experience
- Strong judgment, with the ability to assess situations, identify risks, and make sound decisions in real time
- Excellent written and verbal communication skills, including incident reporting and stakeholder engagement
- Proficiency with standard business tools and security-related systems
- Demonstrated ability to de-escalate high-pressure situations and manage conflict with professionalism
- Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
- Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
- Proficiency in web-based applications and computer systems, including Microsoft Office
- Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
- Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)
PREFERRED QUALIFICATIONS (NICE TO HAVE):
- College degree in Business Administration or a law enforcement-related field
- Law enforcement, military and/or contract or proprietary security services, or facility management experience
- American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
- Previous payroll, billing, or scheduling experience
- Aptitude with security systems; CCTV, access control, and badge administration
- Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)
BENEFITS:
- Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law