Allied Universal

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Project Support Specialist

Project Support Specialist

Requisition ID 
Job Locations 
US-NY-New York
Category (Portal Searching) 

More information about this job


Allied Universal, a leading facility services company and the largest security force in North America with over 150,000 employees, provides unparalleled security services and solutions. With headquarters in Santa Ana, Calif., and Conshohocken, Pa., Allied Universal combines people and technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. An unrelenting focus on clients’ success creates partnerships rooted in quality and value, and is supported by experience gained from being in business for over 50 years. Through our people and leading services, systems and solutions…Allied Universal is there for you.

Job Description

The Project Support Specialist is a field based position that will work closely with the Branch Manager to improve the operations at designated client sites and will often be working at client sites throughout the week or be embedded at one client site for a period of time in order to assist with the program. The Project Support Specialist will be fully supported by the Branch Office resources and at times work from the Branch Office as needed.



Basic Job Responsibilities:

  • Build, improve and maintain effective relationships with both clients and employees.
  • Learn the needs of designated client sites in order to put processes in place to provide quality security services to protect people and property.
  • Assist in the supervision of the day to day security operations of designated Client Sites
  • Help oversee Security Officers, Site and Shift Supervisors including hiring/selection, scheduling, payroll, training, coaching and support
  • Review and maintain post orders so that all security personnel on-site are aware of their basic duties and are kept up to date on changes
  • Learn and maintain the tour system, keeping all tour points operational
  • Handle escalated security issues or emergency situations appropriately
  • Other responsibilities as determined by Clients or District Manager


Basic Qualifications:

  • College degree in Business Administration/Criminal Justice or equivalent experience.
  • At least 2 years of business management/operations/supervisory experience.
  • Effective Organizations Skills and Attention to detail.
  • Previous Contract Security, facilities management, military or law enforcement experience preferred.
  • Ability to develop and grow customer relationships.
  • Strong time management experience required with the ability to perform multiple tasks simultaneously.
  • Outstanding interpersonal and communications skills required.
  • Ability to work in a team-oriented management environment with the ability to work independently.
  • Key Competencies:  Leadership abilities, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others.


Project Manager  Client/Job Specific Skill Qualifications:

1. Staff Management

  • Communicate staffing needs via Requisition Form; work with recruiters and staffing specialists in identifying, interviewing and hiring quality candidates
  • Assure that employee grievances are heard and resolved (with help from appropriate Support employees, as required) and that personnel records are updated and accurate  
  • Provides the basis of a great place to work by treating staff with respect.

2. Enforcement of Contract Standards

  • Meet all contractual scheduled hours with a minimum of unbilled overtime.
  • Coordinate site-specific OJT, client-specific training, and annual refresher training for security personnel
  • Reconcile security logs against shift responsibilities and patrols; review incident reports prior to submitting to client and coordinate preliminary investigations.
  • Perform account audits and off-hour visits, completing required documentation.
  • Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.
  • Manage uniforms, equipment, supplies & vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists.
  • Take a proactive role in communicating with the client and meeting their needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.

3. Administrative Management


  • Utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.

4. Financial Management

  • Assist Branch Manager with rate increases and assessing the overall profitability of designated client sites


Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 150,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: 866.825.5433 or

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans.


Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

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