Allied Universal

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Security Director/Account Manager, Higher Education Location

Security Director/Account Manager, Higher Education Location

Requisition ID 
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Category (Portal Searching) 

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Allied Universal, a leading facility services company and the largest security force in North America with over 150,000 employees, provides unparalleled security services and solutions. With headquarters in Santa Ana, Calif., and Conshohocken, Pa., Allied Universal combines people and technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. An unrelenting focus on clients’ success creates partnerships rooted in quality and value, and is supported by experience gained from being in business for over 50 years. Through our people and leading services, systems and solutions…Allied Universal is there for you.


We are actively seeking a Director of Public Safety & Security for a local college who would be responsible for the Safety & Security of the staff and students. The Account Manager is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account.  Meet or exceed financial & operational goals; provide quality customer service.   Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel.  Provides after-hour emergency response as required.


Job Description


Director of Public Safety & Security / Account Manager

Essential Job Functions

  • Reporting to the Vice President for Student Affairs, provides leadership, strategic planning, and management of a newly developed 24/7/365 Public Safety department;


  • Develop programs to promote a safe, secure, and service-oriented campus environment for students, faculty, staff, alumni and visitors to the College;
  • Works in close collaboration to supplement the existing work and scope of the Campus Safety department
  • Develop a community policing/security model that is built on a foundation of interpersonal engagement with students, faculty, and staff
  • Implement methods and practices that will assess the effectiveness of the Program’s various components;
  • Assists in defining and plugging into existing working and jurisdiction relationships with The Claremont Colleges Campus Safety department, local Police department, LA County Fire Department, and other agencies;
  • Ensures compliance with all federal, state and local regulations and standards related to campus safety and security;
  • Oversees the hiring, supervision, training, evaluation and discipline of Public Safety departmental employees.
  • Conducts regular staff meetings, provides leadership to the Public Safety department. Plans, develops and coordinates Public Safety operational guidelines, policies/procedures, manuals and programs.
  • Meets regularly/as needed with members of Campus Safety department to build and maintain a positive and effective working relationship.
  • Provides oversight and develops the campus public safety annual budget; forecasts funding needs for staffing, equipment, materials, and supplies; ensure accurate financial record keeping.
  • Monitors public safety conditions, conducts ongoing analysis of data received from external and internal sources and advises administration on appropriate risk mitigation strategies;
  • Collaborates with various departments, external stakeholders and first responders, in the intelligence gathering and security planning of unplanned and planned campus events;
  • Serve as incident management or other appropriate role in support of the command and control of any security or safety components of planned or unplanned campus events;
  • Works closely with campus emergency management services and staff;
  • Develop a robust crime prevention program including proactive educational sessions for students, preventive theft measures, ongoing assessment of environmental conditions, etc.;
  • Works closely with a multidisciplinary team of institutional leaders to create a comprehensive culture of campus safety that supports the developmental and educational goals of the college;
  • Develop strategy, protocols and initiatives to incorporate technology, where applicable, efficient, and effective, into the various components of the Department’s operations;
  • Assists the Emergency Management Coordinator to evaluate the College’s disaster /emergency preparedness plans and training. Apprises the College leadership of incidents, emergencies or crisis that may affect the campus community including; but not limited to, the students, visitors, faculty, staff, facility operations, or having a fiscal or reputational impact;
  • Maintains all required federal, state and local crime reports working in close communication with Campus Safety. Has knowledge of, and assures compliance with federal, state and local laws, and regulations that affect campus public safety in a higher education environment including, but not inclusive to the Jeanne Clery Act, Violence Against Women Act, FERPA, DFSCA and Title IX;
  • Reviews all campus incidents. Directs necessary investigations and follow up activities in order to resolve complaints and/or address violations of law or policy;
  • Selects and implements all required training for Public Safety personnel including those required for first aid, fire safety, the legal aspects of their responsibilities, community policing model, and other duties;
  • Maintains a department structure to effectively accomplish the College’s strategic plan, goals, and objectives;
  • On-campus availability and high visibility during routine work hours, evenings, weekends, special events, and holidays, as necessary, to fulfill position requirements;
  • Other tasks as assigned by the Vice President for Administration and Finance and/or the President.

Minimum Requirements: 

  • Bachelor’s degree or equivalent from an accredited college or university.
  • 10 Years of progressive responsibility and experience in community based law enforcement and/or public safety with a minimum of 5 years of command and administrative experience of sworn law enforcement personnel.
  • Knowledge and certification of FEMANIMS incident command.
  • Knowledge of state and federal compliance especially, Clery ACT, Title IX, FERPA, DFSCA, VAWA, etc.
  • Ability to maintain on-call availability for emergency consultation and response to campus for crisis incidents as necessary.
  • Must be able to get to campus within 20 minutes for emergency situations.
  • Must have a valid driver's license.
  • Excellent listening, observational and questioning skills with strong social perceptiveness and the ability to facilitate community-wide engagements to resolve challenging issues. Effective at resolving problems and conflicts.
  • Refined judgment and decision-making skills, including in emergencies.
  • Training IS-100, 200, 700 and 800 or equivalent at time of hire and completion of IS-300 and IS-400 within one year of hire.
  • Demonstrated knowledge and ability to work effectively in a diversified community of individuals and groups with a variety of identities, cultures, backgrounds and ideologies, as well as external stakeholders, law enforcement, emergency preparedness entities, and first responders.
  • Demonstrated record of integrity and strong ethical character.
  • Goal oriented thinking; strong organization, communication skills (written and oral) leadership, strategic planning and interpersonal skills. 

Preferred Qualifications:

  • Higher Education campus community experience.
  • An understanding of student life and the needs/issues of a campus community, including outreach and inclusion with marginalized populations, youth development, plus special and sports events management experience.
  • Demonstrated passion for community policing and a commitment to campus safety and security
  • Experience in the area of Emergency Management plan development and execution, plus a track record of conducting trainings for a multitude of stakeholders
  • Demonstrated proficiency in emerging technology related to community policing, security and emergency management.
  • Qualified in CPR, AED and basic first aid.



Additional Responsibilities

  • Ensure all required reporting and contract compliance requirements are met.
  • Assure regular communication of issues or program with Client
  • Handle any escalated security issues or emergency situations appropriately.
  • Other management responsibilities as determined by Client or District Manager.
  • Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates.
  • Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
  • Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
  • Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site.
  • Meet all contractual scheduled hours with a minimum of unbilled overtime.
  • Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards.
  • Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.
  • Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
  • Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions.  Ensure complete customer satisfaction.
  • Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.
  • Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal.




Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:


We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.





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