Allied Universal

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Customer Service Representative/Dispatcher

Customer Service Representative/Dispatcher

Requisition ID 
2017-149600
Job Locations 
US-TX-Richardson
Category (Portal Searching) 
Administrative/Receptionist

More information about this job

Overview

Allied Universal, a leading facility services company and the largest security force in North America with over 150,000 employees, provides unparalleled security services and solutions. With headquarters in Santa Ana, Calif., and Conshohocken, Pa., Allied Universal combines people and technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. An unrelenting focus on clients’ success creates partnerships rooted in quality and value, and is supported by experience gained from being in business for over 50 years. Through our people and leading services, systems and solutions…Allied Universal is there for you.

 

Job Description

PRIMARY FUNCTIONS AND SCOPE OF RESPONSIBILITIES:

  • Answer external/internal client calls and direct them to appropriate department
  • Dispatch appropriate resources for emergency calls
  • Initiate work orders or incident reports
  • Process door alarm signals
  • Assist with system or process testing as needed
  • Escalate unresolved customer issues to management, as appropriate
  • Provide back-up support to Security Intervention Specialists
  • Perform other duties as assigned by their Supervisor and/or Manager

 

WORKING SCHEDULE AND PAY RATE:

 

All positions are Full time: 3:00p - 11:00p (must be able to work weekends)

 

2 Week Training Schedule:  Monday – Friday 9:00a – 5:00p 

 

Pay range: $12.00 plus a monthly bonus incentive 

 

 

QUALIFICATIONS:

  • 2+ years’ experience in customer service, preferably in a call center environment and/or monitoring center
  • Demonstrate a high level of respect, commitment to diversity and integrity
  • Ability to maintain a professional demeanor at all times
  • Ability to listen and communicate effectively
  • Must be able to multi-task
  • Ability to navigate quickly and effectively between multiple systems and Microsoft office applications.
  • Type at least 40 WPM, including numbers proficiency
  • Must successfuly pass our Background and Drug Screen 

Closing

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: 866.825.5433 or www.AUS.com.

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans.

EOE/Minorities/Females/Vet/Disability
Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

Requisition ID

2017-149600

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