Allied Universal

LOA Manager

US-CA-Santa Ana
2 months ago
Requisition ID
# of People Needed
Human Resources


Allied Universal, a leading facility services company and the largest security force in North America with over 150,000 employees, provides unparalleled security services and solutions. With headquarters in Santa Ana, Calif., and Conshohocken, Pa., Allied Universal combines people and technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. An unrelenting focus on clients’ success creates partnerships rooted in quality and value, and is supported by experience gained from being in business for over 50 years. Through our people and leading services, systems and solutions…Allied Universal is there for you.

Job Description

Allied Universal is currently seeking a Leave of Absence Manager in our Corporate West Office located in Santa Ana, CA. Under direction of the Vice President of Benefits, the LOA Manager is primarily responsible for the direct management and oversight of Allied Universal's National LOA Program. The Manager will support the LOA Team, to ensure compliance based on state and federal regulations and on-going claim management is within company service standards and legal compliance. Primary responsibilities include:



  • Oversee and provide total leave of absence claim management - from first notice and intake to closure - for the company nationwide
  • Obtain and review updated medical evidence of reason for leave upon receipt for assigned claims
  • Review guidelines for eligibility resulting in accurate eligibility decisions. Will handle more complex leave cases requiring use of sound judgement, based on knowledge, skills, and prior experience
  • Serve as the primary point of contact for LOA Administrators, Management, , Human Resources, Legal, IT, and plan vendors regarding all leaves of absence related processesProvides instruction to employees and training of Branch Managers and HR staff on appropriate procedures for all types of leaves, including “interactive discussion” training
  • Maintain accurate records and reporting of employee leaves in full legal compliance
  • Develop, generate and present reports to analyze leave data and trends including current leaves, returns from leaves, and intermittent leave implications (pay, benefits, return to work, etc.)
  • Serve as the subject matter expert for the leave programs in alignment and under the general direction and guidance of the Director – Employee Benefits and other members of the leadership team
  • Ensure highest level of customer service with client companies and employees and provides responsive support throughout LOA process
  • Review, update and maintain all LOA policies to ensure legal compliance, ensure proper distribution, and integration with all other departments and training of HR and non-HR Managers
  • Maintain LOA software tracking program (LeaveLink, Powered by Absentys)
  • Oversee integration of leaves (i.e. Workman’s compensation with FMLA) and integration with other functions (benefits during LOA, payroll, etc.)
  • Provide day-to-day management and development of LOA support team
  • Take part in continuing education on LOA topics and ensures 100% federal and state compliance in all areas in which we operate
  • Perform special projects as needed


The ideal candidate will possess a Bachelor’s degree in a related field plus 3-5 years of Leave of Absence Administration Management in a high volume, fast paced environment on a national level. In addition, we seek the following:

  • In-depth knowledge of Family Medical Leave Act, Military Leaves, and other applicable federal and state laws, as well as company leave policies
  • Working knowledge of integration of leaves and benefits
  • Highly organized and able to think systematically to structure the work and design in a logical flow
  • Experience with LOA Management software, preferably LeaveLink
  • Must be a proactive problem solver and team player who is detail oriented and flexible; a self-starter requiring minimal supervision with the ability to support requests from multiple directions
  • Ability to handle sensitive and confidential matters appropriately
  • Demonstrated proficiency in MS Office products (Word/Excel), and internet and website navigation required
  • Energetic, driven personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
  • Professional, articulate and able to use good independent judgment and discretion
  • Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player



Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: 866.825.5433 or


We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans.


Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

Requisition ID



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