Allied Universal

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GSOC Manager

Job Locations US-CA-San Jose
Requisition ID
2025-1400038
Category (Portal Searching)
Account Manager
Business Unit
AUS

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Job Description

Allied Universal is looking to hire a Global Security Operations Center Manager. The Global Security Operations Center (GSOC) Operations Manager is an experienced professional who has expertise in managing people, process and technology in the control room environment, including: shift-based team leadership, strategic program oversight, effective communication (writing, speaking and presenting) and policy and procedure development, as well as technical and project management. Specific functional areas of responsibility and proficiency include: security alarm monitoring principles, dispatching and coordinating allocation of resources, stakeholder (customers and operational partners) involvement, data-driven (metrics) reporting, team and task-specific performance assessment, travel safety and security and critical incident response management. The Operations Manager is responsible for driving process implementation and refinement, short and long-term project management, cross-team (control room and field-services) collaboration, maintenance of internal and external stakeholder relationships and directly supervises a team of Supervisors on assigned shift. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

Essential Job Functions: 

  • Oversee the coordinated development and maintenance of policies and procedures related to the GSOC and affected stakeholders 
  • Lead the team by providing both strategic direction and hands-on guidance to team members in handling effectively related issues 
  • Ensure appropriate staffing coverage and alignment of position responsibilities for each shift 
  • Supervise the implementation of new technologies and business processes to improve efficiency 
  • Initiate and maintain strategic planning to keep pace with growth of business teams, number of sites and evolving customer and stakeholder needs; constant improvement of GSOC capabilities 
  • Build, lead, manage, and motivate teams in a dynamic, rapidly-evolving and cross-functional environment that is centered around the use of people, process and technology to ensure life-safety, security and resiliency at corporate sites 
  • Monitoring and tracking key performance indicators (KPIs) as per client MSA 
  • Ensure compliance with client expectations and policies, monitor assets and make rapid notifications via mass communication tools to stakeholders 
  • Provide enterprise detection and coordinated response to physical security, safety and business continuity events 
  • Develop and maintain security-services performance metrics and related reports 
  • Provide assistance to field-based security specialists, site security facilitators, and program stakeholders 
  • Stay at front edge of industry best practices relating to control center security management and related services 

QUALIFICATIONS:

  • Four year degree in Criminal Justice, Business Administration or related field
  • Previous Contract Security, facilities management, military or law enforcement experience
  • At least 2 years of business management/operations/supervisory experience (depending on size/scope of client).
  • Ability to develop and grow customer relationships
  • Experience in hiring, developing, motivating and retaining quality staff
  • Outstanding interpersonal and communications skills required
  • Ability to work in a team-oriented management environment with the ability to work independently
  • Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
  • Ability to work in a team-oriented management environment while having an entrepreneurial attitude
  • Key Competencies:  Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results

PREFERRED QUALIFICATIONS:

  • Previous payroll, billing and scheduling experience

BENEFITS:

  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal day
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
  • Pay Rate: $100,006.40 / year

 

PPO # 14417

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

 

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2025-1400038

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