Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs!

Deposita, an Allied Universal® Company, is hiring a Senior Safe Support Program Manager. The Safes, Configuration, and Connectivity Team is a 24/7 operation providing technical assistance to Deposita end users. The Senior Safe Support Program Manager spearheads the technical aspects, ensuring seamless connectivity and optimal performance of smart safes. They oversee network connectivity, lead the technical implementation of new devices, and manage remote monitoring systems. They are dedicated to conducting regular updates and providing technical support to guarantee the reliability of smart safe operations. Through strategic collaboration with technology partners and a focus on continuous improvement, they aim to elevate the technical capabilities of the smart safe systems.

REQUIRED:

Technical Expertise with Smart Safe Devices

Strong Supervisor/Managment experience 

RESPONSIBILITIES:

• Manage the team, including hiring/selection, scheduling, payroll, training, coaching, and development
• Oversee the establishment and maintenance of robust network connectivity for smart safes
• Troubleshoot and resolve connectivity issues promptly to minimize downtime
• Lead the technical implementation of new smart safe devices on the ground
• Collaborate with cross-functional teams to ensure seamless integration with existing systems.
• Implement and manage remote monitoring systems to track the status and performance of smart safes
• Coordinate and execute regular firmware and software updates for smart safe devices
• Establish comprehensive troubleshooting procedures for technical issues related to smart safes
• Conduct regular audits to verify data consistency and identify potential discrepancies
• Work closely with technology vendors to address technical challenges and optimize smart safe performance
• Implement scalability solutions for growing smart safe deployments
• Develop comprehensive technical documentation for smart safe systems
• Implement quality assurance processes to ensure the reliability and functionality of smart safe devices
• Conduct regular audits to identify and address any technical shortcomings
• Ensure that required training and screening elements for customer support personnel have been met

QUALIFICATIONS:

• High school diploma or equivalent
• Minimum of three (3) years of successful supervisory/management experience In a technical support center role
• Effective oral and written communication skills; able to write informatively, clearly, and accurately
• Proficiency with Microsoft Office applications
• Forecasting, predicting skills
• Active listening skills; problem solving skills
• Assess and evaluate situations effectively; identify critical issues quickly and accurately
• Research, investigate, compile information; synthesize facts, concepts, principles; interpreting data
• Project Management skills; process improvement development skills
• Setting and achieving goals; planning and organizing skills
• Attending to detail
• Coaching, mentoring, motivating skills; able to mediate conflict with tact, diplomacy

PREFERRED QUALIFICATIONS:

• College degree In Communications, Public Relations, Statistics, or Business Administration
• Professional training and/or education in one or more of the following:
• Customer service / Technical Support help desk
• Dispatch operations
• Account Management

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.