The Installation Coordinator is responsible for communicating and engaging the client, general contractor or general point of contact and identifying and implementing the proper resources for all installations to ensure the project is completed and closed out in a reasonable or designated time frame.
Essential Job Duties and Responsibilities:
Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:
Responsibilities include, but are not limited to:
- The Installation Coordinator will verify all necessary documentation (customer approval, purchase orders, etc.) is in place prior to activating any and all new projects. This may include ensuring customer and internal signatures are in place in order to establish an “executed contract”.
- Once a project is activated, he or she will work in conjunction with the warehouse position to have all required parts be accurately ordered and received in a timely manner. Occasionally this requires working directly with the vendor or manufacturer when a strict timeline or project deadline is in place.
- Must introduce him or herself to the designated contact to schedule a Project Manager and/or Technician to conduct a preliminary walk or attend a “kick-off meeting” with the general contractor or customer based upon the project schedule.
- The Installation Coordinator will accurately assign a Technician and/or Sub-Contractor based upon the outcome of the original job walk “kick-off meeting”. In certain circumstances, this will be established prior to the initial job walk.
- Throughout the remainder of the project, the Installation Coordinator will effectively communicate with the designated contact(s), Project Manager/Technician and/or Sub-Contractor to facilitate a streamline process to meet any deadlines or completion dates in place. This will require effectively utilizing any and all necessary resources to accomplish the task(s).
- Upon completion of the project, the Installation Coordinator will issue the following to the customer or general contractor.
- Warranty Letter including an accurate completion date and project description. A warranty will also be built in our internal system.
- Any and all required documents (product specification sheets, manuals and signed documents) must be assembled and distributed to the proper party or parties.
- A final sign-off document will be issued to the customer or general contractor which will include the project information. The Installation Coordinator is solely responsible for obtaining a signed and completed document to be properly filed.
QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- College degree or two year certificate required. Minimum of five years of experience may be accepted in place of educational requirements.
- Minimum of two years’ experience in a related project or service coordination position. Experience in the security systems industry highly preferred. Experience in a construction coordination or management position will also be accepted in lieu of the aforementioned.
- Must be highly organized and able to implement an effective and efficient strategy that ensures a streamline process with all installations. This will involve multiple project deadlines and the ability to develop contingency plans in certain situations.
- Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technologies including Access databases, Microsoft Outlook, Excel, Word and Project and also internet applications.
- The Project Coordinator must have a professional work ethic, be articulate and also use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence. Must be able to work overtime as needed.
- Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player. This includes a strong ability to effectively translate information to the appropriate levels within and outside of the organization. Diagonal communication is highly required for this position
PHYSICAL/MENTAL REQUIREMENTS AND WORKING ENVIRONMENT:
- While performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, talk and hear (communicate verbally in person and via telephone), and be able to read computer screen, correspondence and reports.
- The employee must occasionally walk, reach with hands and arms, and drive. The employee may occasionally lift and/or move up to 25 pounds.
- The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities.
- The job is generally performed in an office environment. The ambient noise level is usually quiet, consisting of normal conversations, business machines (copiers, printers, etc.) and telephones/cellular phones.