Allied Universal Janitorial Services, an Allied Universal® Company, is hiring a Senior Regional Human Resources Manager. The Senior Regional Human Resources Manager is responsible for managing and executing of all Janitorial Services Human Resources functions, including creating, managing, tracking, processing, and continuously improving the human resources function, planning, and execution of all HR functions in multiple regions. This position supports multiple locations across the United States. The Senior Regional Human Resources Manager also manages recruitment for multiple offices and business operations. The position also supports recruiting on levels in the business unit. The Senior Regional HR Manager will act as lead In Union grievances, employee relations, and coaching and counseling. This role can expect to travel approximately 15%-20% out of area and overnight.
Region includes Irvine, Santa Ana, South Pasadena and other local travel.
RESPONSIBILITIES:
- Selection and placement of human resources staff; design and implement career development and performance improvement programs; direct workload, delegate assignments
- Partner with operations team to respond to union concerns in a timely manner, including managing the grievance process and ensuring compliance with applicable Collective Bargaining Agreements for unionized work sites
- Oversight of the human resources functions at the local office; support the professional development, coach, mentor, guide, and direct junior employees involved in the selection and placement process, and onboarding
- Monitor non-billed overtime (NBOT); lead recruitment in the development of proactive solutions in staffing positions
- Monitor and ensure compliance in hiring practices, personnel documentation, and other compliance items (e.g., licensing, performance evaluations, Last Day Worked report, etc.)
- Investigation of, response to, and documentation of employee complaints, including potential legal issues, EEOC charges, and focus groups
- Guide, coach, and train account managers and supervisors in employee relations, positive employment practices, and avoidance of legal issues
- Monitor of employee terminations, assessment of documentation supporting terminations, and responses to the Department of Labor for unemployment claims
- Responsible for introducing and management of project roll outs, including special projects
- Participate in employee retention and human capital management activities
- Oversee employee relations and claims management activities throughout the designated area, assuring that investigations are handled and documented appropriate
- Support the Vice President of Human Resources and Legal team on sensitive investigations
- Assure compliance with programs are being appropriately administered regarding licensing, I-9s, leaves of absences, vacations, personnel file maintenance, status changes, performance evaluations, terminations, etc.
- Guide managers with the development programs for managers with performance issues
- Improve work environment and employee relations through effective customer service and various measures, including complaint investigation, grievance resolution, focus groups, etc., as appropriate to the situation and the NAVEX system
- Ensure that corporate policies are appropriately enforced and implemented
- Ensure appropriate information is communicated with and to the Managers and the VP of HR
- Travel regularly throughout designated area to interact with and gain confidence of district support and operations personnel, and to investigate particularly serious allegations
QUALIFICATIONS (MUST HAVE):
- Must possess one or more of the following:
- Associate’s degree in business administration, Human Resources, or related field of study
- High school diploma or equivalent with a minimum six (6) years of Human Resources experience
- Minimum of four (4) years of Human Resources experience
- Proven experience working with and navigating complex union and labor relations issues
- Experience and aptitude to maintain large volumes of information in a highly organized and efficient manner, keeping excellent records, and demonstrated ability to speak knowledgably in detail on current and prior projects in a timely manner when needed
- Ability to speak, read, and write English language fluently
- Working knowledge of employment laws at the state and federal level
- Highly organized with the ability to track, audit, report on and present data, material, statuses, and projects in a confident, accurate and efficient manner
- Demonstrated ability to work collaboratively with others within an organization, peer to peer and with more senior leaders, including the ability to lead and manage the work of others (non-direct reports) in support of project goals, to ensure timelines are met and objective are achieved
- Working knowledge of HRIS and payroll systems, employee data management, and experience managing employee data, including effective audit procedures and report writing/analysis
- Demonstrated ability to be very customer-service oriented and always interact with all levels of individuals in a courteous and professional manner
- Demonstrated ability to take initiative and successfully handle and prioritize multiple competing assignments and effectively manage deadlines
- Able to demonstrate professionalism, be articulate, and able to use good independent judgment and discretion
- Outstanding oral and written communication skills
- Demonstrated ability to create effective written materials, including presentations, and the ability to effectively convey significant changes to employees in a positive and effective manner
- Demonstrative ability to work with highly sensitive proprietary information and maintain utmost discretion
PREFERRED QUALIFICATIONS (NICE TO HAVE):
- Professional in Human Resources (PHR) SHRM SCP or higher Certification (or in progress)
- Experience working in multi-state operations in the service industry and/or organizations with high-volume, entry-level hourly workforce
- Ability to speak, read, and write Spanish and/or Polish fluently
- Bachelor’s in business, Human Resources, or related field of study
- Prior work experience with the use of WinTeam, iCIMS (or an ATS system) and other human resources support systems
BENEFITS:
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company’s 401(k)plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
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